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Inmate Telephone Service
*** Learn how to save money on making and receiving inmate phone calls ***




This website is a 3rd party information provider. We are not a telephone service provider and can not help you with your accounts, refunds or balances.

We recommend you contact your prison phone provider directly. If you do not know your provider, contact the local prison and ask for your providers contact number or website.

Here is a list of the most Frequently Asked Questions.

Question: How do I get a refund from my provider?

Answer: Our Inmate Telephone Service website does not issue refunds. You must locate and contact the provider directly. You may contact your local prison directly and ask.

Question: How can I block or unblock phone numbers from my inmate telephone service?

Answer: Our Inmate Telephone Service website does not provide this service. You must locate and contact the provider directly. You may contact your local prison directly and ask.

Question: How do I add money my account?

Answer: Our Inmate Telephone Service website does not provide this service. You must locate and contact the provider directly. You may contact your local prison directly and ask.

Question: How can I save money making phone calls to and from prison?

Answer: Please visit our article: save money on making prison phone calls. NOTE: These ideas may not always work in all situations.

Question: How do I access my jail phone service provider account or update my PIN?

Answer: Our Inmate Telephone Service website does not provide this service. You must locate and contact the provider directly. You may contact your local prison directly and ask.

Question: How do setup inmate telephone calls from a specific prison?

Answer: Our Inmate Telephone Service website does not provide this service. You must locate and contact the provider directly. You may contact your local prison directly and ask.

Question: How do setup collect inmate telephone calls from a specific prison?

Answer: Our Inmate Telephone Service website does not provide this service. You must locate and contact the provider directly. You may contact your local prison directly and ask.

Question: My loved one has been moved to a different jail. How do I transfer money to my account or change my service?

Answer: You will need to ask for a refund from the provider at the first prison. You may then add money at the second prison. This is our recommended way. You may contact the local prisons directly and ask.

Question: I have made a payment. My payment was never received my the provider. How can I get this sorted out?

Answer: Our Inmate Telephone Service website does not provide this service. You must locate and contact the provider directly. You may contact your local prison directly and ask. In most cases you will need evidence of the payment. You may also contact your credit card company and ask them to reverse the charges.

Question: Can you cancel my service?

Answer: Our Inmate Telephone Service website does not provide this service. You must locate and contact the provider directly. You may contact your local prison directly and ask.

Question: What is my account balance?

Answer: Our Inmate Telephone Service website does not provide this service. You must locate and contact the provider directly. You may contact your local prison directly and ask.

Question: How can I contact my provider?

Answer: The best way is to contact your prison directly and ask. Here is a list of the most common providers:

NCIC Inmate Telephone Service – http://www.ncic.com/
PAY-TEL Communications – http://paytel.com/
JPay Inmate Services – http://www.jpay.com/
Public Communications Services (PCS) – https://www.connectnetwork.com/portal
V-CONNECT Advance Pay Service – https://www.connectnetwork.com/portal
Securus Technologies – https://www.securustech.net/
Value Added Communications – https://www.connectnetwork.com/portal
AGM Telecom – https://www.connectnetwork.com/portal
JailCalls  – http://www.jailcalls.com/
Pacific Telephone Company – http://pacifictelephone.net/
DSI – ITI Inmate Phone – http://www.gtl.net/DSI/
Offender Connect – https://www.connectnetwork.com/portal
Global Tel Link – http://www.gtl.net/
APS Inmate Phone Service – http://aps-inmate.com/
Correctional Billing Services – https://www.securustech.net/
Legacy Inmate Communications – http://legacyinmate.com/
Conversant Technologies – http://prepaycollect.com/
Advance Technology Group – http://www.icsolutions.com/
CPMC Corrections – http://cpmccorrections.com/
JCW Inmate Payphone Systems – http://jcwinmatephones.com/
Encartele – http://www.encartele.net/
Combined Public Communications – http://www.cpcjail.com/

Don't miss our guide on how to save money on Inmate Phone Calls.



Learn more about Inmate Telephone Providers, Inmate Telephone Service or Contact Us.

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