Correctional Billing Services

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The Customer Care Division of Evercom Systems, Inc and T-Netix, Inc, also known as Correctional Billing Services (CBS), all subsidiaries of Securus Technologies, Inc, offers different types of accounts:

AdvanceConnect™ Account

AdvanceConnect is a prepaid account allowing friends and family to receive calls from correctional institutions. The account can be linked to several phone numbers so that users can be reached at any location.

Direct Bill Account

The Direct Bill Account is most convenient for bail bondsmen, attorneys, social workers or other businesses and government agencies.

Traditional Collect Account

If you are able to be billed for collect calls on your phone number, the Traditional Collect Account is an easy way to accept and pay for collect calls. The charges will appear as usual on your local phone bill and your spending limit rolls over within a 90-day period.

Rates

Any operator assisted calls (all collect calls) incur a surcharge in addition to the normal per minute rate of the call. Many correctional facilities apply the same rates as major carriers such as AT&T, MCI/Worldcom or Bell. CBS applies rates that comply with state and federal regulations.

Payment options

The following payment options are available:

Traditional Collect Account

The charges for Traditional Collect Accounts are listed as usual on your local phone bill. If there are any problems with blocked calls or spending limits, you can contact CBS by phone or through their website (https://www.correctionalbillingservices.com/general/ContactUs.aspx) to pay for any services that do not appear on your bill. If this happens frequently, it may be more convenient to open an AdvanceConnect Account.

AdvanceConnect Account or Direct Bill Account

For an AdvanceConnect Account, you can either make payments online via credit card, debit card or personal checking account, or you can mail in a personal check, cashier’s check or money order.

You can mail payments to:

Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757

You can also pay through Western Union with cash, credit card, debit card, money order or cashier’s check.

Refunds

If you are unable to use the funds in your AdvanceConnect Account before the inmate is released from prison, you can request a refund of the remaining balance. A full or partial refund can be released if the request is made within 180 days of the last call being placed. After this time, your funds will expire.

To request a refund, you can contact CBS by calling 1-800-844-6591, through their website chat feature at www.correctionalbillingservices.com, or by email at customer_service@correctionalbillingservices.com. If you paid by phone or through the website, refunds will be issued to your checking account or the last debit or credit card you used for payment. For payments made through the mail or by Western Union, a refund check will be sent through the US Postal Service within 2-3 weeks. Dishonored checks may incur additional charges of up to $25, while other late fees may apply.

Contact details

Payments:

Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757

Correspondence:

Correctional Billing Services
PO Box 1109
Addison, TX 75001
Phone: 1-800-844-6591 (Customer Service open 24 hours, 7 days)
Email: customer_service@correctionalbillingservices.com
Website: https://www.correctionalbillingservices.com/general/SearchSite.aspx

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References:

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